The Manitowoc Garage YouTube channel is a go-to source of expert tutorials for a wide variety of technologies utilized by Manitowoc, Grove, Potain, and National Crane products.
The latest electronics and graphic displays are making crane operation easier and more productive than ever before — but, just as with a new smartphone, they do require operators to spend some time becoming more familiar with their proper use to deliver maximum benefits.
The Manitowoc Garage YouTube channel was then created to provide free expert instruction for a variety of cranes in the Manitowoc family.
The popular channel now includes over 100 tutorial videos. Regional trainers provide free instruction in the proper use of cranes from across Manitowoc, Grove, Potain, and National Crane brands.
The majority of the videos focus on optimizing the operation of each crane’s software, such as reading National Crane error codes, calibrating the MLC650’s VPC-MAX, or optimizing the use of the Grove GRT9165’s suspension.
Looking Up spoke to two of the content creators behind Manitowoc Garage – John Alexander, Director of Technical Support & Service Operations, and Josh Garrington, Global Training Manager, to learn more about what’s on offer.
LU: How would you describe the Manitowoc Garage series?
John Alexander: Manitowoc Garage videos are short “how-to” customer-focused training videos focused on the operation, service, and maintenance features of various Manitowoc models. They are primarily produced by Manitowoc training instructors, with the target audience being crane operators and technicians.
LU: Why and when exactly was it created?
Alexander: Most of our training efforts are focused on the troubleshooting needs of the dealer technician. Technical training is delivered via intense instructor-led training sessions that occur throughout the year. The Manitowoc Garage videos were developed to offer a new training delivery channel covering common topics that benefit our end customers, crane operators, and fleet maintenance personnel. The first Manitowoc Garage videos were launched in 2018.
LU: How do the videos tie in with the in-person and virtual trainings on offer?
Alexander: Most of the content in the videos can be found in various forms within the instructor-led training curriculum or as part of the customer orientation and familiarization that takes place by our dealers during the crane delivery process.
Josh Garrington: Manitowoc wants to provide more knowledge transfer opportunities to our end-user customer base. The Garage videos are one avenue for that. We’ve also developed a catalog of training currently available to customers (see 2023 courses here) and regularly review and update course offerings based on student feedback. In addition, the Manitowoc Training team will create custom in-person or virtual training options to precisely meet a customer’s needs.
LU: Where do your topic ideas come from?
Alexander: They can come from specific sales, engineering, or product support needs as new crane features are made available. They also evolve from topics taught in our instructor-led training classes that are often misunderstood and can benefit from a video reference.
Garrington: The Manitowoc product support center teams also provide recommendations based on questions that they routinely receive. But we will happily run with a good idea no matter where it originated.
LU: Can you give us a preview of new Manitowoc Garage videos planned for 2023?
Garrington: The full lineup for 2023 is still being planned, but it is sure to include topics from the new cranes and technologies we introduced at the recent bauma trade show in October 2022.
LU: Can viewers submit their requests for topics?
Alexander: There isn’t a formal process for this today but we welcome viewers to share their ideas with our instructors, or contact us directly here.