The Manitowoc Company, Inc., headquartered in the United States (“Manitowoc”), owns and operates its website at www.manitowoc-lookingup.com (“website”). Protection of the personal data of the users of its website is of great importance for Manitowoc.
To that purpose, Manitowoc commits to carry out processing of personal data in compliance with applicable data protection laws and regulations in the countries from which its users access and use website, including the European General Data Protection Regulation (known as « GDPR »).
1. What kind of data do we collect?
When you visit our website, we automatically collect technical data such as your IP address, type of terminal you use and web browser you have used to reach our website, in order to allow and provide you with a better connection to the website. We may also detail your activity and preferences when visiting our website (see "Cookies", below).
Furthermore, if you choose to subscribe to the Manitowoc Direct services, we require you to provide the following personal data to create and manage your account:
Name and Contact data, such as your first and last names, professional email address, professional postal address and professional telephone number
In addition, you may receive from us an optional pop-up survey requesting your experience and personal views regarding our website, products and services.
2. Under what legal basis are we collecting your data?
We collect and process technical data as well as the personal data you provide upon subscription to the Looking Up newsletter on the basis of the necessity of such processing for performance of a contract to which you are a party, namely the website.
We collect and process personal data regarding your activity and personal preferences through cookies on the basis of your consent, as expressed when consenting to cookies (see “Cookies” below).
We may also use personal data regarding your browsing of the website to monitor security of this website and/or for troubleshooting purposes. This processing is based on Manitowoc’s legitimate interest in improving its own services.
3. How do we use your personal data?
We use the personal data we collect from you for the following purposes:
to provide the information and services you request from us when using our website, such as downloads, tools, specification information and promotions,
to provide our supplier with supply chain collaboration tools (order, forecast, deliveries),
to operate our website, and optimize the way you access to our product information and services,
to send you newsletters, magazine subscriptions, marketing information, products, services and offers requested by you,
to monitor our website and detect / prevent a security breach of our Server or website.
4. Do we share your personal data?
We do not share or sell your personal data to third-parties which have no affiliation to our Company.
We may share (but will not sell) your personal data with our affiliated companies, vendors or consultants (“Affiliates”) who work directly with us to provide you with information and services you request. Those Affiliates are not permitted to use your personal data for any purpose other than to assist us in providing you with information and services you request or for the Company’s internal use.
5. How can you access & control your personal data?
As an individual, you have the right to:
obtain access to your personal data and portability of your personal data,
request rectification or erasure of your personal data,
request limitation of the processing of your personal data,
withdraw your consent to processing your personal data, in case such processing is based on your consent,
if you are an European resident, provide instructions to Manitowoc regarding the use of your personal data after your death.
Such rights need to be exercised towards Manitowoc DPO _ Data Protection Officer_ via an email to DPO-GDPR@manitowoc.com. In order to exercise such rights, you have to provide proof of your identity by providing an official and valid document of identity (e.g. ID Card, driver’s license, …).
6. How long do we keep your personal data?
Regarding your subscription to the Looking Up newsletter, we keep the personal data you have communicated to us for the duration of your subscription.
7. Where do we keep your personal data?
With regards to international transfers of personal data, we follow the requirements of the corresponding countries including, for example, the use of standard contractual clauses for transfers of personal data outside of the European Union.
Our website contains electronic “cookies”. A “cookie” is a small text file that a website saves on your computer, laptop, smartphone, digital tablet, etc. when you visit that Website. It enables to analyze your actions and remember your preferences (login, language, display preferences).
to help personalize your visits to our website,
to keep track of your access to our website,
to improve your experience when using our website and to record your online activity.
Cookies will not damage your computer files.
You may disable cookies by adjusting your browser settings. If you disable cookies, you may not have access to certain areas of our website.
9. Security measures to protect your personal data
We take commercially reasonable steps to protect and secure your personal data. The Manitowoc information security program combines all aspects to comply with applicable data protection laws and regulations in respect of (i) protection against unauthorized disclosures, (ii) ensuring integrity, availability and resilience of the processing systems, and (iii) maintaining the ability to restore the availability and access to the Personal Data being processed in a timely manner in the event of a physical or technical incident.
However, no internet data transmission is ever completely secure and we cannot guarantee that we will eliminate all risk of misuse of your personal data by intruders or persons who intercept that transmission before it reaches our website.
We do not intentionally solicit personal data from children under the age of 13. If you are under the age of 13, you may only utilize our site with the assistance and consent of a parent or guardian.
12. Governing Law
Except where expressly prohibited by local law, this Agreement shall be governed by the laws of the State of Wisconsin, United States of America.
13. Complaint to local authority
ou may at any time lodge a complaint with a supervisory authority regarding Manitowoc’s collection and processing of your personal data. In France, you can lodge a complaint with the CNIL Agency. In Germany, you can lodge a complaint with the BFDI Agency.
For any questions relating to your “Manitowoc Direct” services account, please contact us at firstname.lastname@example.org.
Manitowoc has appointed a Data Protection Officer that you can contact for any questions relating to the processing of your personal data via email at DPO-GDPR@manitowoc.com, or by letter at:
Manitowoc France, 66 Chemin du Moulin Carron, 69570 Dardilly, France
Manitowoc Germany GmbH, Industriestraße, 26389 Wilhelmshaven, Germany
Special Notice to California Residents
On an annual basis, California residents have the right to receive information about third parties with whom we share your personal data, if any, for marketing purposes during the previous calendar year, and a description of the categories of personal data we have shared. To make a request for this information, please send an e-mail to our webmaster at email@example.com. We will respond to your request within thirty days of receipt.